Jamuna Bank Agent Banking - Terms & Conditions

1. Introduction

Privacy Policy (hereinafter collectively referred to as “Agreement”/ “Privacy Policy”) explains how we, Jamuna Bank Agent Connect (hereinafter referred to as “Jamuna Bank PLC. Agent Connect), collect, process and use information of our Users who are the individual accessing or using the Service, or the bank, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Your consent to this agreement is exerted when you sign up for, access, or use the “Services” provided by us. We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this privacy policy.

This Agreement describes our policies and procedures on the collection, use and disclosure of your information when you use the Shadhin Digital Banking service and tells you about your privacy rights and how the law protects you.

2. Interpretation and Definitions

2.1 Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

2.2 Definitions

For the purposes of this Privacy Policy:

Account means a unique bank account of you to access Jamuna Bank PLC. Shadhin Digital Banking service or parts of the service.
Application means the software program provided by the bank downloaded by you on any electronics devices, named Agent Connect.
Country refers to Bangladesh.
Device means any device that can access the Jamuna Bank Shadhin Digital Banking service such as a computer, a smart cellphone or a digital tablet.
Service refers to the application.
Service Provider means any natural or legal person who processes the data on behalf of the bank. It refers to third-party companies or individuals employed by the bank to facilitate the Service, to provide the Service on behalf of the bank, to perform services related to the Service or to assist the bank in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the service or from the Service infrastructure itself (for example, the duration of a page visit).

3. App Permission and Using Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as your device's internet protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique id, the ip address of your mobile device, your mobile operating system, the type of mobile internet browser you use, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device.

Permission while Using the Application

While using our application, in order to provide features of our application, we may access with your prior permission:

Scan and other information from your device's camera
Receive notification using firebase
Use biometric services for finger print or face Id

We use this information to provide features of our service, to improve and customize our service. The information may be uploaded to the bank’s servers and/or a service provider's server or it may be simply stored on your device. You can enable or disable access to this information at any time, through your device settings.

4. How We Use App Information

We use the existing information for the following purposes:

To provide and maintain our Agent Banking services
To verify your identity and prevent fraud
To comply with legal and regulatory requirements
To improve our services and customer experience
To communicate important notices and updates

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of sensitive data during transmission and storage
Secure access controls and authentication mechanisms
Regular security audits and monitoring
Training for our agents on data protection practices

6. Data Sharing and Disclosure

We may share your information in the following circumstances:

With authorized agents for the purpose of providing banking services
With regulatory authorities as required by law

We do not sell your personal information to third parties.

7. Data Retention

We retain the agent banking information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Links to Other Websites

Our service may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

9. Changes to this Privacy Policy

The bank may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this privacy policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Mailing Address:

Jamuna Bank PLC
Head Office
Jamuna Bank Tower,
Plot# 14, Bir Uttam A. K. Khandaker Road,
Block# C, Gulshan-1,
Dhaka, Bangladesh.

Mobile: 01708-806045
E-mail: info@jamunabank.com.bd
Website: https://jamunabankbd.com/agent-banking/